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Help centre

About our tests

About our tests

From testing technology to postal queries, all the background information is here.

Postal queries

How do I pack my small intestinal bacterial overgrowth (SIBO) test sample?

Do I need to post my small intestinal bacterial overgrowth (SIBO) breath sample straight away?

How do I return test samples from outside of the UK?

I put my test in the post box, will it arrive at the lab ok?

I only have one bowel movement a week, what if I can't post the sample on a Monday, Tuesday or Wednesday as you advise?

Can I return my samples by dropping them in a post box or do I have to go to the Post Office?

Do you send test kits outside Europe?

How do I send my test samples back to you?

Can you send test kits to the US?

Do I return my sample first class, recorded delivery or special delivery?

I ordered my Gut Health Test kit a while ago and it hasn't arrived, what's happened?

My sample took a long time to arrive at the lab, is it still valid?

Do I need to post my test sample straight away?

When will my test kit arrive?

I sent my stool sample back two days ago, why haven't you received it?

How long can I store my sample before sending to the lab?

Has the lab received my sample yet?

My test kit hasn't arrived

I think my sample will be delayed. What can I do?

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Technical queries about tests

Why do your Gut Health Tests not test for small intestinal bacterial overgrowth (SIBO)?

How does Healthpath's method of testing compare to metatranscriptomic analysis (used by Viome)?

The stool test uses only one stool sample. How is it representative of my intestinal flora over time?

Which strains of Haemophilus do you test for?

Is it more accurate to use urine when testing for leaky gut?

Does your test detect microplastics in stool?

I've had a parasite test recently that came back negative, is your test more sensitive?

My GP tested me for H. pylori after my Healthpath test detected it, and it came back negative. What should I do?

Will your stool tests tell me if I'm not absorbing vitamin D?

What strains of bacteria or types of parasites or yeasts do your Gut Health Tests detect?

Why don't the Gut Health Tests require three different samples? Other tests ask for this.

What testing methods do you use for your stool tests?

Is H Pylori included in your Gut Health Test?

Do the Gut Health Tests use 23s rRNA as well as 16s rRNA testing methods?

How do your Gut Health Tests compare to the GI-MAP?

Do your Gut Health Tests check for Leaky Gut?

Why is it ok for Healthpath to use samples that have been in transit for days?

Why do you use 16S rRNA sequencing and not the genome shotgun method?

You don't use a buffer or stabilising solution for the stool sample, how does it keep stable?

Can I get the raw data to my test as I would like to know the specific types of bacteria it picked up?

Is there anything in my kit that may expire if it isn't used straight away?

Does my test kit expire?

Can I take my test results to my GP?

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Issues with my kit or test

I was only able to fill one of the tubes because my stool collector broke, what shall I do?

I ripped my stool collector, could you send me another one?

I haven't got enough stool in the tubes, will that make a difference to the test?

My stool collector broke before I was able to get enough to fill both test tubes, what can I do?

My stool collection equipment is broken, what should I do?

Why is there a hole in the bag of my small intestinal bacterial overgrowth (SIBO) test kit?

You've had my test samples for some time, where are my results?

I was about to send off my second sample after I didn't receive a confirmation email from the lab, when the email came through. What shall I do?

My test results were due but they haven't arrived yet. Where are they?

My kit has something missing. What do I do?

I've messed up my test, can I have a new kit?

I've lost the instruction leaflet that was inside the box

My test kit didn't come with a patient request form. What should I do?

I gave the wrong gender/forgot to tick the gender box, will that affect my results?

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