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Help centre

About our tests

About our tests

From testing technology to postal queries, all the background information is here.

Postal queries

How do I pack my small intestinal bacterial overgrowth (SIBO) test sample?

Do I need to post my small intestinal bacterial overgrowth (SIBO) breath sample straight away?

How do I return test samples from outside of the UK?

Could you send my test kits by special delivery so they arrive tomorrow?

I put my test in the post box, will it arrive at the lab ok?

I only have one bowel movement a week, what if I can't post the sample on a Monday, Tuesday or Wednesday as you advise?

Can I return my samples by dropping them in a post box or do I have to go to the Post Office?

Do you send test kits outside Europe?

How do I send my test samples back to you?

I'm abroad and need to courier my sample to the lab. What are the measurements of the kit?

Can you send test kits to the US?

Do you send test kits to countries outside the UK?

Do I return my sample first class, recorded delivery or special delivery?

I ordered my Gut Health Test kit a while ago and it hasn't arrived, what's happened?

The address label reads 'Freepost HEALTHPATH' so I'm worried the package won't get to you, what can I do?

My sample took a long time to arrive at the lab, is it still valid?

Do I need to post my test sample straight away?

When will my test kit arrive?

I sent my stool sample back two days ago, why haven't you received it?

How do I send my breath or stool sample back to you?

I’m sending back my stool samples from outside of the UK, do they need to be on ice?

Can I drop my test off to Biolab myself?

I want to wait a week before I do my test, is it ok to store it for that long?

Has the lab received my sample yet?

My test kit hasn't arrived

I think my leaky gut sample has been in transit for nearly two weeks, does this matter?

I've only received one of my test kits. Does that mean one has been lost?

I think my sample will be delayed. What can I do?

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Technical queries about tests

Why do your Gut Health Tests not test for small intestinal bacterial overgrowth (SIBO)?

How does Healthpath's method of testing compare to metatranscriptomic analysis (used by Viome)?

The stool test uses only one stool sample. How is it representative of my intestinal flora over time?

Which strains of Heamophilus do you test for?

Is it more accurate to use urine when testing for leaky gut?

Does your test detect microplastics in stool?

I've had a parasite test recently that came back negative, is your test more sensitive?

My GP tested me for H. pylori after my Healthpath test detected it, and it came back negative. What should I do?

Will your stool tests tell me if I'm not absorbing vitamin D?

What strains of bacteria or types of parasites or yeasts do your Gut Health Tests detect?

Why don't the Gut Health Tests require three different samples? Other tests ask for this.

Does the qPCR measure both the 16S and 23S regions ribosomal RNA or just the 16S?

As well as PCR and culture, does the Gut Health Test use microscopic methods too?

What worms do you test for?

Which Gut Health Tests check for blood in the stool?

What machinery do you use to analyse the breath samples?

What testing methods do you use for your stool tests?

How does the Healthpath stool test compare with the Atlas Biomed test?

Do any of your Gut Health Tests test for helminths or worms?

Is H Pylori included in any of your Gut Health Tests?

Do the Gut Health Tests use 23s rRNA as well as 16s rRNA testing methods?

How do your Gut Health Tests compare to the GI-MAP from Smart Nutrition?

Do your Gut Health Tests check for Zonulin?

Why is it ok for Healthpath to use samples that have been in transit for days?

Does your lab use microscopy?

Why do you use 16S rRNA sequencing and not the genome shotgun method?

You don't use a buffer or stabilising solution for the stool sample, how does it keep stable?

Can I get the raw data to my test as I would like to know the specific types of bacteria it picked up?

Is there anything in my kit that may expire if it isn't used straight away?

Does my test kit expire?

Can I take my test results to my GP?

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Issues with my kit or test

I think I saw a worm in my stool, but there weren't any in the sample I used for my test. Does this mean I'll test negative for worms?

I was only able to fill one of the tubes because my stool collector broke, what shall I do?

I ripped my stool collection box, could you send me another one?

I haven't got enough stool in the tubes, will that make a difference to the test?

My stool collector broke before I was able to get enough to fill both test tubes, what can I do?

My stool collection pot has broken, what should I do?

I forgot to take a baseline sample of my breath before drinking the lactulose solution, will this be an issue?

Why is there a hole in the bag of my small intestinal bacterial overgrowth (SIBO) test?

I can't see the needle that my small intestinal bacterial overgrowth (SIBO) test instructions refer to, can you help?

I used one of my small intestinal bacterial overgrowth (SIBO) test tubes to practice, is the tube contaminated now, or can you still use the sample?

You've had my test samples for some time, where are my results?

I was about to send off my second sample after I didn't receive a confirmation email from the lab, when the email came through. What shall I do?

My test results were due but they haven't arrived yet. Where are they?

My kit has something missing. What do I do?

I've messed up my test, can I have a new kit?

I've lost the instruction leaflet that was inside the box

My test kit didn't come with a patient request form. What should I do?

I gave the wrong gender/forgot to tick the gender box, will that affect my results?

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