My test kit hasn't arrived

Your kit should arrive within two-four working days.

In the UK, the test kits are sent by Royal Mail, second class post. 

I ordered more than 5 working days ago

Please contact customer services, with your name, email, delivery address and order number.

They'll check your delivery details and send a new test kit out.

I ordered less than 5 working days ago

Please wait a little longer for it to arrive, it should be there any day.