My test kit hasn't arrived

Your kit should arrive within two-three working days.

In the UK, the test kits are sent by Royal Mail, first class post. 

I ordered more than 5 working days ago

Please contact customer services, with your name, email, delivery address and order number.

They'll check your delivery details and send a new test kit out.

19th January 2021 - please read our Coronavirus operations update before contacting customer services. Thank you

I ordered less than 5 working days ago

Please wait a little longer for it to arrive, it should be there any day.  

I'm outside the UK

Your kit could take up to 10 days to arrive by international post. If it hasn't arrived after 10 days, please contact us. 

Contact customer services if your test kit is late.