I put my test in the post box, will it arrive at the lab ok?

Putting your test in the post box isn't a problem, but we do recommend posting it over the counter at your local post office.

You'll get a confirmation email once the lab has received your sample. Our stool tests are flown to our partner lab in Germany, which adds a few days onto the delivery time, all other tests are assessed by partner labs in the U.K.

Please allow up to 5 workings days for your sample to be received, at which point you will receive an email and text message alert with your next update.

If you haven't heard from the lab within 6 working days, let us know.