- Help centre
- About our tests
- Postal queries
Before buying a test
Preparing for a test
Taking a test
About our tests
Conditions and symptoms
Partner with us
I put my test in the post box, will it arrive at the lab ok?
Putting your test in the post box isn't a problem, but we do recommend posting it over the counter at your local post office.
You'll get a confirmation email once the lab has received your sample. Our SIBO and stool tests are sent to our partner in London and then sent to our lab in Germany, which adds a few days onto the delivery time. You will receive an update when it arrives in Germany 2- 5 working days after posting.
All other tests are assessed by partner labs in the U.K.
Please allow up to 5 working days for your sample to be received, at which point you will receive an email and text message alert with your next update.
If you haven't heard from the lab within 6 working days, let us know.