company logo
Help centre
  • Go to healthpath.com
Website
  • Before buying a test
    • Gut Health Tests
    • SIBO Breath Test
    • Food Sensitivity Test
    • All Tests
    • Children
  • Preparing for a test
    • Gut Health Tests
    • SIBO Breath Test
    • Supplements
  • Taking a test
    • Gut Health Tests
    • SIBO Breath Test
    • Food Sensitivity Test
  • After testing
  • About our tests
    • Postal queries
    • Technical queries about tests
    • Issues with my kit or test
  • Conditions and symptoms
    • Acid Reflux
    • Bad Breath
    • Bloating
    • Candida
    • Cancer
    • Crohn's and Colitis
    • Depression and anxiety
    • Diarrhoea
    • Infection
    • Pregnancy
    • SIBO
    • Diverticulitis
    • Reflux
    • Surgery
  • About Healthpath
    • Consultations
    • Our service
    • Our team
  • Partner with us
    • Practitioners
    • Affiliates
  • Website
    • Your account
    • Payments
    • Privacy
    • Refunds
    • Technical issues
      Back to home
      1. Help centre
      2. Website
      • Before buying a test
        • Gut Health Tests
        • SIBO Breath Test
        • Food Sensitivity Test
        • All Tests
        • Children
      • Preparing for a test
        • Gut Health Tests
        • SIBO Breath Test
        • Supplements
      • Taking a test
        • Gut Health Tests
        • SIBO Breath Test
        • Food Sensitivity Test
      • After testing
      • About our tests
        • Postal queries
        • Technical queries about tests
        • Issues with my kit or test
      • Conditions and symptoms
        • Acid Reflux
        • Bad Breath
        • Bloating
        • Candida
        • Cancer
        • Crohn's and Colitis
        • Depression and anxiety
        • Diarrhoea
        • Infection
        • Pregnancy
        • SIBO
        • Diverticulitis
        • Reflux
        • Surgery
      • About Healthpath
        • Consultations
        • Our service
        • Our team
      • Partner with us
        • Practitioners
        • Affiliates
      • Website
        • Your account
        • Payments
        • Privacy
        • Refunds
        • Technical issues

      Website

      From payments to questions about your account, you'll find the answers here.

      Your account

      • Where can I see my health plan?
      • Have you received my symptom questionnaire?
      • Where can I see my test results?

      Payments

      • I don't think I can manage to take the small intestinal bacterial overgrowth (SIBO) test, can I get a refund?
      • Can I pay monthly?
      • Can I order over the phone instead of online?

      Privacy

      • Is my data safe?

      Refunds

      • Can I get a refund? I want to return a test or supplement.

      Technical issues

      • I can't access my results, what can I do?
      • I can't find my test results from my mobile, what shall I do?
      • I'm not receiving your emails, what's happened?
      • My discount code isn't working
      • My activation link on my account set-up email has expired, what should I do?
      • If I click on 'symptoms survey' in my account, I get an error message. What can I do?
      • I'm trying to set my password but it says 'user password already set' and wont let me reset it, what shall I do?
      • Why aren't my results under my user profile?
      • I'm having trouble signing in to my account, can you help?
      • Can I change the email address on my account?
      See more
      company logo
      • youtube_social_link_icon_alt_text
      • facebook_social_link_icon_alt_text
      • instagram_social_link_icon_alt_text
      • Go to healthpath.com
      • Contact us