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I don't think I can manage to take the small intestinal bacterial overgrowth (SIBO) test, can I get a refund?
If you can't manage to take the SIBO test, you can get a refund but we have to charge an admin fee.
We can organise a return of your SIBO test kit. However, there is a £20 admin fee for refunds, as we get charged for any kits that are sent out from our lab partner.
You can see the full details on our returns page.
If you're having trouble with the test preparation, you can watch this YouTube clip which isn't ours, but follows the same procedure.
If you'd still like a refund, please contact customer services.