Can I get a refund? I want to return a test or supplement.

Sometimes you might decide you no longer need a test or a supplement that you’ve ordered from us.

If you return your test kit to us unused within 14 days, we can refund you.

Please note, we can’t offer a refund after 14 days from the date of your test kit or supplement purchase.

Contact us, with your proof of postage, and we will ensure your refund is processed quickly and efficiently.

Please see our returns page for full details.

Returning your test kit 

You'll need to return your test kit to the lab that supplied it to you, please pick below.

 For all Gut Health tests, SIBO tests and Blood tests, return to: 

Sirane Ltd

Stafford Park 6




For Food IgG Finger Prick Tests and Adrenal Cortisol/DHEA Profiles, please contact Customer Services.

Contact customer services with your proof of postage