Can I get a refund? I want to return a test or supplement.

Sometimes you might decide you no longer need a test or a supplement that you’ve ordered from us.

If you return your test kit to us unused within 14 days, we can refund free of charge.

If it is more than 14 days after you bought it, we charge a £35 admin fee to cover costs at our warehouse and distribution centre.

Contact us, with your proof of postage, and we will ensure your refund is processed quickly and efficiently.

Returning your test kit 

You'll need to return your test kit to the lab that supplied it to you, please pick below.

For all Gut Health Tests and SIBO Tests, return to:

MedDX Solutions Ltd
Unit 2 Newtons Court 
Crossways Business Park
Dartford
DA2 6QL


For Food IgG Finger Prick Tests and Adrenal Cortisol/DHEA Profiles, return to:

Cambridge Nutritional Science
Eden Research Park
Henry Crabb Rd
Ely
CB6 1SE

Contact customer services with your proof of postage