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Can I get a refund? I want to return a test or supplement.
Sometimes you might decide you no longer need a test or a supplement that you’ve ordered from us.
If you return your test kit to us unused within 14 days, we can refund free of charge.
If it is more than 14 days after you bought it, we charge a £20 admin fee to cover costs at our warehouse and distribution centre.
Please note, we can’t offer a refund after 1 month from the date of your test kit or supplement purchase.
Contact us, with your proof of postage, and we will ensure your refund is processed quickly and efficiently.
Please see our returns page for full details.
Returning your test kit
You'll need to return your test kit to the lab that supplied it to you, please pick below.
For all Gut Health Tests and SIBO Tests, return to:
MedDX 650 Limited
Unit 3, Skylon Central
For Food IgG Finger Prick Tests and Adrenal Cortisol/DHEA Profiles, please contact Customer Services.
Contact customer services with your proof of postage