I sent my stool sample back two days ago, why haven't you received it?

When our lab receives your sample, you'll get a confirmation email from us.

Once your test kit arrives in London, it gets flown overnight to our partner lab in Germany.

As soon as they get your sample, they'll update our system and we'll let you know.

Samples for all our tests take up to 5 working days to arrive at the lab.

If you have not received an update by email or text after 6 workings days, then please contact our customer service team.

Don't worry, transit times are carefully accounted for. If delayed, then your sample will still be safe for analyses. On the rare occasion that a sample cannot be analysed, our scientists will alert us that another sample is needed.