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I sent my stool sample back two days ago, why haven't you received it?
When our lab receives your sample, you'll get a confirmation email from us.
Your sample gets sent to our partner in London (please note the tracking number) and then sent to our lab in Germany.
You will receive an update when it arrives in Germany 2- 5 working days after posting.
If you have not received an update by email or text after 6 working days, then please contact our customer service team.
Don't worry, transit times are carefully accounted for. If delayed, then your sample will still be safe for analysis. On the rare occasion that a sample cannot be analysed, our scientists will alert us that another sample is needed.