Has the lab received my sample yet?

The lab should have received your sample—whatever test you took—within 5 working days.

Samples for all our tests take up to 5 working days to arrive at the lab. When exactly that happens depends on Royal Mail and where you send the parcel from (over the counter at the Post Office or dropped in a post box).

Staff at the lab will log your sample onto their system right away, and you'll receive an automated email to confirm it's arrived. 

If you have not received an update by email or text after 6 workings days, then please contact our customer service team.

Don't worry, transit times are carefully accounted for. If delayed, then your sample will still be safe for analyses. On the rare occasion that a sample cannot be analysed, our scientists will alert us that another sample is needed.