--- title: Has the lab received my sample yet? description: The lab should have received your sample—whichever test you took—within 5 working days. --- [Skip to content](https://helpcentre.healthpath.com/en/knowledge/has-the-lab-received-my-sample-yet#main-content) English Show submenu for translations ![HP-logo-414-1.png\]](https://helpcentre.healthpath.com/hs-fs/hubfs/HP-logo-414-1.png?height=40&name=HP-logo-414-1.png) - [Default HubSpot Blog](https://healthpath-1.hubspotpagebuilder.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://healthpath-1.hubspotpagebuilder.com/blog) - English Show submenu for translations - [Go to healthpath.com](https://healthpath.com/) [Go to healthpath.com](https://healthpath.com/) Hello. How can we help? - There are no suggestions because the search field is empty. 1. [Help centre](https://helpcentre.healthpath.com/en/knowledge?hsLang=en) 2. [About our tests](https://helpcentre.healthpath.com/en/knowledge/about-our-tests?hsLang=en) 3. [Postal queries](https://helpcentre.healthpath.com/en/knowledge/about-our-tests?hsLang=en#postal-queries) # Has the lab received my sample yet? ## The lab should have received your sample—whichever test you took—within 5 working days. Samples for all our tests take up to 5 working days to arrive at the lab. When exactly that happens depends on Royal Mail and where you send the parcel from (over the counter at the Post Office or dropped in a post box). Staff at the lab will log your sample onto their system right away, and you'll receive an automated email to confirm it's arrived.  If you have not received an update by email or text after **6 workings days**, then please contact our customer service team. Don't worry, transit times are carefully accounted for. If delayed, then your sample will still be safe for analyses. 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