I ordered my Gut Health Test kit a while ago and it hasn't arrived, what's happened?

If your test kit hasn't arrived after a week, check for a calling card from Royal Mail.

It's possible that Royal Mail tried to deliver it and it couldn't fit through your letterbox.

Check for a postal calling card, as Royal Mail may have taken it to their sorting office if they were unable to deliver it.

If it's been over a week since you bought your test and there's no sign of it, let customer services know and we'll send you another kit.

Coronavirus restrictions can impact postal times. Check out our latest Coronvirus operations update here. 


Contact us if you need another kit