You've had my test samples for some time, where are my results?

If your results are delayed, please check that you've completed your symptom survey.

As soon as we have your test results back from the lab, our practitioner will start working on interpreting them into a report for you.

To speed up the process, please make sure you've completed both parts of your symptom survey on our website.

We need you to complete all of this before we can finalise your report.

Login to our website, and click 'Symptom Survey'. Please make sure you've completed every part of the questionnaire.

If you have done that already, then let customer services know that your results are delayed and we'll investigate.

Login to our website

Contact customer services if your results are not available