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From payments to questions about your account, you'll find the answers here.
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Technical issues
- I can't access my results, what can I do?
- I can't find my test results from my mobile, what shall I do?
- I'm not receiving your emails, what's happened?
- My activation link on my account set-up email has expired, what should I do?
- If I click on 'symptoms survey' in my account, I get an error message. What can I do?
- I'm trying to set my password but it says 'user password already set' and wont let me reset it, what shall I do?
- Why aren't my results under my user profile?
- I'm having trouble signing in to my account, can you help?
- Can I change the email address on my account?