Important - if any of the below conditions apply to you please read the accompanying information.
A few health scenarios aren’t suitable for our standard Healthpath service, due to the specialised nature of related treatments, medications or personal needs.
If you purchase a plan or package with your test, you'll receive a symptom review and health plan alongside your test results. For many, this is enough to start their recovery journey.
However, some health conditions require specialist support to ensure you get a safe, effective, and appropriate plan (please read below for further information on each condition).
This includes:
- Eating disorders
- Liver or kidney disease
- Cancer
- Haemophilia
- Cardiovascular disease
- Diabetes
- Pregnancy, fertility, breastfeeding
- Certain medications, multiple medications or complex diagnosed conditions
You can purchase the test without a health plan if needed. However, we want to be transparent that our ability to provide support depends on the specific health condition, and we may not be able to offer a full health plan.
For details on different scenarios, see the relevant section below.
Our approach ensures that practitioners provide safe, appropriate advice within our clinical and regulatory guidelines. If you're unsure whether a health plan is right for you, please contact our customer service team.
In some cases, we can provide a plan but may still recommend 1-to-1 support. Learn more about when we suggest 1-to-1 support.
Eating disorders
As Nutritional Therapists, we are regulated by the British Association for Nutrition and Lifestyle Medicine (BANT), which sets guidelines for our practice. According to these guidelines, we must complete specialised training to work with clients who have an eating disorder. Additionally, clients must have worked with an appropriate healthcare practitioner, such as a therapist or counsellor, at some point in the past.
This requirement applies even if the eating disorder is not the reason you're seeking support, or if it is a historical issue.
What we can provide
We can offer a supplement plan and lifestyle resources as well as a personalised video from one of our practitioners. However, due to the restrictive nature of our dietary plans, we can only provide these if you have the necessary support in place. Even with the appropriate support, we may still offer a less restrictive meal plan to ensure it aligns with your health and safety.
Liver or kidney disease
Only specialised dietitians have the remit and expert knowledge to provide nutritional advice related to kidney and liver disease. If you do not have support already, please go to British Association for Dietetics (BDA) and search for a dietitian with this specialism.
What we can provide
We are able to provide your test results in an easy-to-read format as well lifestyle advice and a personalised video from one of our practitioners. However, we are unable to provide any food or supplement advice with your results.
Cancer
As Nutritional Therapists, we have a regulatory body that oversees the way we practice, the British Association for Nutrition and Lifestyle Medicine (BANT). They stipulate practitioners must complete specialised training to work with clients with cancer.
This applies even if you have been in remission for under 5 years. However, we may still recommend that you consult your GP or oncologist regarding any supplement recommendations, even if the 5-year period has passed.
We recommend you work 1-to-1 with a specialist practitioner and continue to work alongside oncologists to ensure you have safe and appropriate advice.
What we can provide
We can provide a food plan and lifestyle resources as well as a personalised video from one of our practitioners, but we are not able to provide a supplement plan, due to interactions with your condition or any treatment.
Haemophilia
You are likely to have a haemophilia consultant as your lead practitioner. If they are comfortable for you to work with a nutritional therapist, we recommend you work with a practitioner experienced in this field to ensure you have appropriate advice.
What we can provide
We can provide a food plan and lifestyle resources, as well as a personalised video from one of our practitioners, but we are not able to provide a supplement plan due to interactions and impact of some supplements on blood clotting.
Cardiovascular disease
What we can provide will depend on which condition you have, or the medications you are taking, which may limit the supplements we can recommend as part of your health plan.
What we can provide
We can provide a food plan and lifestyle resources as well as a personalised video from one of our practitioners, but we may not be able to provide a supplement plan, due to interactions with your condition or any medications you are taking.
Diabetes
What we can provide depends on whether you are Type 1 or Type 2, and whether you take insulin.
What we can provide
If you are Type 1, or Type 2 using insulin, we can provide a restricted supplement plan and lifestyle resources as well as a personalised video from one of our practitioners, but are not able to provide a food plan.
If you are Type 2 but do not take insulin, we will be able to provide a food plan but please be aware they are suitable for gut health conditions and imbalances rather than diabetes, which requires a more tailored approach.
We recommend you work 1-to-1 with a practitioner, who will be able to modify this plan for you to cater for both your glucose levels and your gut health.
Pregnancy, fertility, breastfeeding
To ensure the safety of you and your baby, we are limited in what we can recommend during pregnancy, fertility treatment, and breastfeeding. We strongly recommend working with a nutrition practitioner who specialises in this area. If you’re currently under the care of a consultant, GP, or fertility specialist, we advise discussing any health plan with them before making changes.
What we can provide
We can offer lifestyle advice and a personalised video from one of our practitioners. However, we may be limited with the food and supplement plans we can provide during these times.
For food: Some of our plans may be too restrictive, so we will only offer our most diverse and balanced meal plan during these periods.
For supplements: Many of our commonly used supplements may not be safe or appropriate during pregnancy, breastfeeding, or fertility treatment—for example, those that affect the menstrual cycle, uterine lining, or may transfer into breast milk. In some cases, we may choose not to recommend supplements at all, or ask that any recommendations be reviewed with your GP, consultant or fertility specialist before use.
Certain medications, multiple medications or complex diagnosed conditions
While we will always do our best to provide safe, effective recommendations, if you have a complex health situation with multiple medications or diagnosed conditions, we may be limited in what we can recommend without 1-to-1 support.
What we can provide
We may be able to provide a food plan and educational resources as well as a personalised video from one of our practitioners, but we will be limited in the supplement recommendations we can make due to interactions.
This will require more personalised support than our standard service provides, to ensure safe and effective advice for you.
If you’d like to understand more about your options, please contact our team and we will talk you through it.