--- title: I put my sample in the freezer, is this ok? description: Freezing your sample can kill some bacteria, so we'll send you out a new kit. --- [Skip to content](https://helpcentre.healthpath.com/en/knowledge/i-put-my-sample-in-the-freezer-is-this-ok#main-content) English Show submenu for translations ![HP-logo-414-1.png\]](https://helpcentre.healthpath.com/hs-fs/hubfs/HP-logo-414-1.png?height=40&name=HP-logo-414-1.png) Open main navigation Close main navigation - English Show submenu for translations - [Go to healthpath.com](https://healthpath.com/) [Go to healthpath.com](https://healthpath.com/) Hello. How can we help? - There are no suggestions because the search field is empty. 1. [Help centre](https://helpcentre.healthpath.com/en/knowledge?hsLang=en) 2. [Taking a test](https://helpcentre.healthpath.com/en/knowledge/taking-a-test?hsLang=en) 3. [Gut Health Tests](https://helpcentre.healthpath.com/en/knowledge/taking-a-test?hsLang=en#gut-health-tests) # I put my sample in the freezer, is this ok? ## Freezing your sample can kill some bacteria, so we'll send you out a new kit. To be sure we can give you the most accurate results, don't send us any samples that have been frozen. Let customer services know and they'll send you out a new kit. 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