We understand that sometimes you might decide you no longer need a test or a supplement that you’ve ordered from us.
Returning test kits
If you return your test kit to us unused within 14 days, we can refund free of charge.
If it is more than 14 days after you bought it, we charge a £35 admin fee to cover costs at our warehouse and distribution centre.
Our tests come from different suppliers, please pick the relevant address for your test.
For our Gut Tests
MedDX Solutions Ltd
Unit 2, Newtons Court
Crossways Business Park
For our SIBO and Leaky Gut tests
Biolab Medical Unit
The Stone House
9 Weymouth Street
For our Adrenal and Food senstivity (IgG) tests
Cambridge Nutritional Sciences
Eden Research Park
Henry Crabb Road
Supplements must be unopened to be returned. As we have two supplement suppliers, please contact Customer Services to find out which supplier your supplement is from, and then find the relevant address below.
162 Baslow Road
Packing and posting your returns
Please wrap your test kit or supplements up securely, and include a note with your name, address and order number so we know it’s from you.
We recommend you send your package using the signed for service from the Post Office, to make sure it gets to us safely.
You’ll get your refund within 10-15 working days.
Contact customer services to confirm your supplier